Terms and Conditions

Terms and Conditions

Prices

You agree to pay Iced Images Cakes the price as quoted on your signed Order Form.

 

Bookings and Deposits

All Orders and Booking Dates are only secured with a non-refundable deposit.

Dates are held open for a period of 7 days following your enquiry/consultation. After this time the dates are released.

Once deposits are received and cleared your booking date will then be fully secured. All wedding cake orders require a non-refundable deposit of £100 to secure your date.

 

Final Payments

Full balance is due no later than 4 weeks prior to the cake delivery date as specified on your order form. On your initial invoice the date of the full balance will be included and a reminder of the final amount will be emailed to you no less than 7 days before payment is due. Failure to make payment of the remaining balance may result in your order being cancelled and your date being made available to someone else.

Payment methods accepted are Cash, Cheque or bank transfer. Cheques are to be made payable to “Karen Ker” and sent to the address above. Please allow an additional 5 days for cheques to be banked and cleared. Please write your name and address and invoice number of the rear of your cheque. If you wish to pay by Bank Transfer please send to the following: Account Name Karen Ker, Sort Code 53-61-55, and Account Number 70194858. Once payment has been received a receipt and a copy of the signed order form will be sent to you.

 

Late or non-payment

Late or non-payment could result in loss of your booking date. In the event of a late or non-payment, the order will not proceed until alternative funding has been agreed and payment made in full. In these circumstances completion of the order on the required date will not be guaranteed and becomes subject to availability.

 

 

 

Delivery/Collection

Unless otherwise requested, wedding cakes will be delivered and set up at the agreed venue on the required date as stated on the booking form. Delivery is free within 10 miles of our studio in Ditton, Aylesford. Delivery further afield is at a cost of 50p per mile (round trip).

If we cannot deliver the cake because there is no one to receive it or if the venue details are incorrect the cake will be returned to our studio and held for a maximum of 24 hours.

Should you request to collect your cake, Iced Images Cakes takes no responsibility for any damage sustained to the cake during transport, delivery and subsequent set up at the venue. The cake becomes the sole responsibility of the customer once it has left our premises.

For wedding cakes, set up at the venue will occur at an agreed time with the venue. The cake will set up in line with the details on the booking form and in the final location at the venue. The cake will be photographed in situ before we leave the venue and inspected by the venue management, Wedding Planner or any third party taking delivery etc. Any damage sustained to the cake after this time is the responsibility of the venue and not Iced Images Cakes. Iced Images Cakes are not responsible for any repairs as a result of damage sustained at the venue as a result of failure to follow instructions/advice we may give in respect of storage or setting up or further transportation of the cake.

 

Cancellations/Date Changes

Cancellation of your wedding cake 12 weeks or more will result in the deposit being retained.

Cancellations 12 weeks or less before the agreed date require payment in full of the total cost.

All cancellation must be made in writing. Verbal phone cancellations will not be binding.

 

Change of Wedding Dates

If for any reason you wish to re-arrange the date of your wedding, we will try our best to accommodate these changes without any additional charges provided sufficient notice is given and that we are able to provide a cake for the rearranged wedding date. If we are fully booked on your new wedding date and cannot provide the wedding cake, it will not be possible to refund your deposit.

The limiting factor with any cake provision is usually the cake set-up. As a compromise it may be possible to provide you with a cake prior to your wedding date, but under these circumstances it will become your responsibility to collect, deliver and set up the cake at the venue. If you cancel our wedding cake order with us after requesting a date change, no refunds will be made to you (the client) under any circumstances.

 

Stand/Knife Hire

We have a range of cake stands and knives available for hire. All stands require a deposit in addition to a hire charge which is fully refundable on return of the hired stand.  The hirer is responsible for returning the hired equipment to Iced Images within the agreed timescales. Any damages will be deducted from the deposit. In the event that the damages are excessive, or a loss has occurred then the deposit will be retained.

Iced images Cakes will not enter into any 3rd party hire agreements for cake stands/knives. Hiring of these items from anywhere other than Iced Images directly remains the responsibility of the client.

 

Allergies

Any special recipe request such as “no nuts” will be met wherever possible. However, whilst your chosen cake will not be made with nuts or nut product, no absolute nut free guarantees can be given, as some ingredients are not guaranteed nut free by the manufactures. Allergy information will be provided with all orders.

Colour Matching

Whilst every effort is made to match colours for icing, ribbon, flowers and other decorations, it is not always possible to match them exactly. Colours will look different in different light (natural, artificial and time of day) and are also subject to personal interpretation. Iced Images colour interpretation will be final.

 

Naked & Semi-Naked Cakes

Whilst every effort is made to make your naked cake/semi naked cake as fresh and moist as possible, over time and depending upon the weather and warmth at your venue, your cake may start to become dry. Iced Images take no responsibility for this and will provide the best moist cake possible.

Due to Food Hygiene regulations it is not possible to use fresh cream in these cakes, buttercream will be used.

Flowers provided by third parties should be provided with the ends sealed ready for insertion into the cake using food safe flower picks or for placing on the cake. Iced Images reserves the right not to use any flowers that are deemed unsuitable or those which have not been prepared appropriately.

 

Cake Toppers and Cake Stands

We accept no liability whatsoever for toppers provided by someone else that do not fit on the cake. We reserve the right not to use any cake stand supplied by the client or the venue that we feel will not support the cake. In this event we will place the cake directly on the table. Suitable cake stands are available from Iced Images to hire for a small fee.

 

 

Complaints

In the highly unlikely event you have cause to complain, no cake must be eaten. You (or the venue) must call us immediately and we will collect the cake (if possible) or the cake must be retained (await instructions from us).       If the cake is eaten, either wholly or partly (i.e. more than a couple of mouthfuls) we cannot accept any complaint.

 

 

Weather / Traffic

Should we be physically unable to deliver your cake in circumstances such as and not limited to: snow, flood, Operation Stack, traffic jams & road closures, hurricane, we will inform you as soon as possible.   We will explore all other roads in order to get you your cake but accept no liability for our inability to deliver the cake or lateness under these circumstances.

 

Storage of Fruit Cakes

Iced Images cakes do not support the storage of fruit cake beyond a few weeks of your wedding. Should you decide to keep it for longer, you do so at your own risk. If you intend to keep the fruit cake, please notify us at the time of booking so we can ensure that the fruit cake is sealed and not punctured in anyway by decoration or by stacking. We take no responsibility should you decide to keep the cake without informing us, especially if you have chosen the tier to be any tier other than the top one.

 

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